What warranty does The 1916 Company give?

New watches carry the manufacturer warranty. Pre-owned watches are warranted for a minimum of two years from purchase; where remaining OEM warranty is shorter, The 1916 Company covers the gap. Excludes water/shock damage and abuse; third-party service or opening the case voids it. Vintage watches are not covered. Rolex Certified Pre-Owned watches carry a 2-year international warranty.

What is The 1916 Company's return policy?

7 days. 7 days for pre-owned watches other than Rolex; 14 days for new watches, Rolex Certified Pre-Owned, jewelry and pre-owned handbags, counted from delivery or pickup. Items must be unused, in original packaging with tags and protective stickers; worn, adjusted, sale, special-order, sized or engraved items are not returnable. Items bought during Instagram or TikTok live shows are not refundable. Domestic returns get a prepaid insured label; international buyers pay return shipping, duties and taxes. Trade-ins and exchanges receive store credit.

New and pre-owned

Is The 1916 Company legit?

Yes. The 1916 Company is a real business from Bala Cynwyd, Pennsylvania, USA. The 1916 Company sells both new and pre-owned watches, and the warranty you get depends on which, and on whether it is authorized for that brand.

Authorized retailer for new watches from 32 brands (including Rolex and Patek Philippe) and an official Rolex Certified Pre-Owned retailer, while also selling non-CPO pre-owned watches, pre-owned handbags and jewelry, and buying/trading watches.

The 1916 Company at a glance

Website: the1916company.com
Sells: New watches as an authorized retailer, Rolex Certified Pre-Owned, other pre-owned watches, fine jewelry, and pre-owned handbags (Hermès, Chanel, Louis Vuitton); also buys and trades watches.
Headquarters: Bala Cynwyd, Pennsylvania, USA
Ownership: Privately held. Formed in November 2023 by combining WatchBox, Govberg Jewelers, Hyde Park Jewelers and Radcliffe Jewelers; WatchBox founders Justin Reis, Tay Liam Wee and Danny Govberg had acquired Hyde Park and Radcliffe before the merger. Outside investors were not verified.
Authorized dealer: Baume & Mercier, Bell & Ross, Bianchet, Blancpain, Breguet, Breitling, Bremont, BVLGARI, Cartier, CHANEL, Chopard, Daniel Roth, De Bethune, Frederique Constant, Gerald Genta, Grand Seiko, Greubel Forsey, H. Moser & Cie., Hublot, IWC Schaffhausen, Jaeger-LeCoultre, Longines, Nomos Glashütte, Omega, Oris, Panerai, Patek Philippe, Piaget, Rolex, TAG Heuer, TUDOR, ZenithFrom the company's 'Authorized New Watch Brands' page, which states 'As authorized retailers, we provide official product with manufacturer warranties.' Authorization may vary by location. Pre-owned watches from other brands (e.g. Audemars Piguet, A. Lange & Söhne, Vacheron Constantin) are sold as pre-owned, not as an authorized dealer.
Warranty: New watches carry the manufacturer warranty. Pre-owned watches are warranted for a minimum of two years from purchase; where remaining OEM warranty is shorter, The 1916 Company covers the gap. Excludes water/shock damage and abuse; third-party service or opening the case voids it. Vintage watches are not covered. Rolex Certified Pre-Owned watches carry a 2-year international warranty.(the1916company.com)
Returns: 7 days. 7 days for pre-owned watches other than Rolex; 14 days for new watches, Rolex Certified Pre-Owned, jewelry and pre-owned handbags, counted from delivery or pickup. Items must be unused, in original packaging with tags and protective stickers; worn, adjusted, sale, special-order, sized or engraved items are not returnable. Items bought during Instagram or TikTok live shows are not refundable. Domestic returns get a prepaid insured label; international buyers pay return shipping, duties and taxes. Trade-ins and exchanges receive store credit.Restocking fee: 5-15% at the company's discretion for items that do not meet return requirements (otherwise the return may be declined).(the1916company.com)
Payment: Bank wire, Visa, Mastercard, Discover, American Express and debit cards, BitPay (cryptocurrency), Affirm financing, PayPal, Alipay, and watch trades toward any purchase.(the1916company.com)
Trustpilot: 3/5 from 7 reviews (2026-10)(trustpilot.com)
BBB: A+, not accredited (2026-10)(bbb.org)

How The 1916 Company authenticates watches

Each pre-owned watch is evaluated and authenticated by in-house Swiss-trained watchmakers before entering inventory; watches showing signs of fraud are confiscated. Pre-owned handbags are independently authenticated by Entrupy.(the1916company.com)

What to know before you buy

The company's pre-owned warranty does not cover vintage watches.(the1916company.com)

More about The 1916 Company

The 1916 Company launched in November 2023, combining WatchBox, Govberg Jewelers, Hyde Park Jewelers and Radcliffe Jewelers under one brand; the name comes from the year Govberg Jewelers was founded.(nationaljeweler.com)
At launch it had 13 locations in Pennsylvania, Maryland, Delaware, Colorado, California and Arizona, plus collector lounges in cities including New York, Miami, Hong Kong, Singapore and Dubai.(nationaljeweler.com)
The company is part of Rolex's official network for Rolex Certified Pre-Owned watches.(nationaljeweler.com)
Its site lists seven multi-brand showrooms, six mono-brand boutiques (Breitling, Hublot, IWC, Omega, Tudor) and Official Rolex Jeweler showrooms in the U.S.(the1916company.com)
BBB lists eight The 1916 Company locations (PA, AZ, CO, FL, NY), each rated A+ and not BBB accredited.(bbb.org)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is The 1916 Company legit?: Yes, The 1916 Company is a real new and pre-owned, based in Bala Cynwyd, Pennsylvania, USA. The 1916 Company sells both new and pre-owned watches, and the warranty you get depends on which, and on whether it is authorized for that brand.
What warranty does The 1916 Company give?: New watches carry the manufacturer warranty. Pre-owned watches are warranted for a minimum of two years from purchase; where remaining OEM warranty is shorter, The 1916 Company covers the gap. Excludes water/shock damage and abuse; third-party service or opening the case voids it. Vintage watches are not covered. Rolex Certified Pre-Owned watches carry a 2-year international warranty.
What is The 1916 Company's return policy?: 7 days. 7 days for pre-owned watches other than Rolex; 14 days for new watches, Rolex Certified Pre-Owned, jewelry and pre-owned handbags, counted from delivery or pickup. Items must be unused, in original packaging with tags and protective stickers; worn, adjusted, sale, special-order, sized or engraved items are not returnable. Items bought during Instagram or TikTok live shows are not refundable. Domestic returns get a prepaid insured label; international buyers pay return shipping, duties and taxes. Trade-ins and exchanges receive store credit.
Does The 1916 Company sell real watches?: Each pre-owned watch is evaluated and authenticated by in-house Swiss-trained watchmakers before entering inventory; watches showing signs of fraud are confiscated. Pre-owned handbags are independently authenticated by Entrupy.