What warranty does Bob's Watches give?

One-year service warranty from Bob's on all watches. Where a manufacturer warranty has expired, the pre-owned FAQ describes a limited one-year warranty from the vendor. Some listings mention any remaining manufacturer warranty in addition.

What is Bob's Watches's return policy?

3 days. "No questions asked" 3-day refund on online orders. Notify a representative before shipping; the return must be postmarked before the 3rd calendar day after receipt. Worn, altered or damaged watches are not eligible for a full refund. Pre-owned watches must be in sold condition with all boxes, papers, books, accessories and tags, including any "non-removable" tags. The buyer pays insured return shipping, and the refund excludes Bob's original shipping/insurance and any transaction fees (credit card, PayPal, Amazon, financing). In-store and international sales are final. Watches bought Black Friday through December 25 can be exchanged through December 31 (no cash refunds).

Pre-owned dealer

Is Bob's Watches legit?

Yes. Bob's Watches is a real business from Naples, Florida, USA. Bob's Watches buys and resells pre-owned watches, so the watch is used and the brand's original warranty has usually run out. Bob's Watches inspects, often services, and warranties the watches itself.

Pre-owned Rolex specialist that also buys watches from the public and lists other brands such as Omega, Cartier and Grand Seiko.

Bob's Watches at a glance

Website: bobswatches.com
Sells: Pre-owned and vintage Rolex watches, plus pre-owned watches from other brands including Omega, Cartier and Grand Seiko; also buys and trades watches.
Headquarters: Naples, Florida, USA
Ownership: Founded and led by CEO Paul Altieri; Greg Greiner is listed as co-founder. Privately held.
Authorized dealer: Not an authorized dealer for the brands it sellsThe FAQ says Bob's sells "factory Rolex only" but does not claim to be a Rolex authorized dealer.
Warranty: One-year service warranty from Bob's on all watches. Where a manufacturer warranty has expired, the pre-owned FAQ describes a limited one-year warranty from the vendor. Some listings mention any remaining manufacturer warranty in addition.(bobswatches.com)
Returns: 3 days. "No questions asked" 3-day refund on online orders. Notify a representative before shipping; the return must be postmarked before the 3rd calendar day after receipt. Worn, altered or damaged watches are not eligible for a full refund. Pre-owned watches must be in sold condition with all boxes, papers, books, accessories and tags, including any "non-removable" tags. The buyer pays insured return shipping, and the refund excludes Bob's original shipping/insurance and any transaction fees (credit card, PayPal, Amazon, financing). In-store and international sales are final. Watches bought Black Friday through December 25 can be exchanged through December 31 (no cash refunds).Restocking fee: Removing factory stickers on Rolex watches can reduce the refund by up to 20%, case by case.(bobswatches.com)
Payment: Wire transfer, major US credit cards, PayPal, PayPal Credit, Klarna financing, and layaway (25% down, balance within 90 days). International orders are wire only, with PayPal also accepted in Canada, the UK and Australia. Free insured overnight shipping in the US; $150 flat international shipping.(bobswatches.com)
Trustpilot: 3.9/5 from 494 reviews (2026-10)(trustpilot.com)
BBB: A, accredited (2026-10)(bbb.org)

How Bob's Watches authenticates watches

Bob's guarantees every pre-owned Rolex on the site is 100% authentic. Under its free Buyer's Protection Plan, if a Rolex is found inauthentic Bob's refunds the full purchase price plus shipping and insurance; claims go through Customer Care for an RMA, and the watch must be returned within 30 days of the RMA. If only a part is inauthentic, Bob's may replace it. The About page says watches are inspected and authenticated by third-party experts.(bobswatches.com)

What to know before you buy

The return window is 3 days and applies only to online orders; in-store and international sales are final.(bobswatches.com)
Refunds on returns exclude original shipping and insurance and any payment transaction fees, and the buyer pays insured return shipping.(bobswatches.com)

More about Bob's Watches

According to Wikipedia, Bob Thompson started the business in North Carolina and sold it to Paul Altieri in 2010; Altieri relaunched it with a focus on Rolex. Bob's own About page gives a founding year of 1999.(en.wikipedia.org)
The contact page lists the headquarters at 380 10th Street S, Naples, FL, with other US locations in Newport Beach, CA (1900 Quail Street), New York (200 Park Ave) and Miami.(bobswatches.com)
In December 2025, JCK reported Bob's was opening a boutique in JFK Airport Terminal 8, its fifth retail location after Newport Beach, Naples, Las Vegas and Abu Dhabi.(jckonline.com)
Bob's has been BBB accredited since February 2020; its BBB profile shows 17 complaints filed in the last three years.(bbb.org)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is Bob's Watches legit?: Yes, Bob's Watches is a real pre-owned dealer, based in Naples, Florida, USA. Bob's Watches buys and resells pre-owned watches, so the watch is used and the brand's original warranty has usually run out. Bob's Watches inspects, often services, and warranties the watches itself.
What warranty does Bob's Watches give?: One-year service warranty from Bob's on all watches. Where a manufacturer warranty has expired, the pre-owned FAQ describes a limited one-year warranty from the vendor. Some listings mention any remaining manufacturer warranty in addition.
What is Bob's Watches's return policy?: 3 days. "No questions asked" 3-day refund on online orders. Notify a representative before shipping; the return must be postmarked before the 3rd calendar day after receipt. Worn, altered or damaged watches are not eligible for a full refund. Pre-owned watches must be in sold condition with all boxes, papers, books, accessories and tags, including any "non-removable" tags. The buyer pays insured return shipping, and the refund excludes Bob's original shipping/insurance and any transaction fees (credit card, PayPal, Amazon, financing). In-store and international sales are final. Watches bought Black Friday through December 25 can be exchanged through December 31 (no cash refunds).
Does Bob's Watches sell real watches?: Bob's guarantees every pre-owned Rolex on the site is 100% authentic. Under its free Buyer's Protection Plan, if a Rolex is found inauthentic Bob's refunds the full purchase price plus shipping and insurance; claims go through Customer Care for an RMA, and the watch must be returned within 30 days of the RMA. If only a part is inauthentic, Bob's may replace it. The About page says watches are inspected and authenticated by third-party experts.