What warranty does SwissWatchExpo give?

18-month limited warranty from SwissWatchExpo covering manufacturer defects; items are repaired or replaced at no charge. Non-transferable (original purchaser only). Excludes normal wear and tear, external damage to case/crystal/bracelet/crown/clasp, impact or misuse, lost stones, third-party repairs or modifications, water damage unless a defect is proven, and shipping to SwissWatchExpo. Note: one FAQ answer still refers to a one-year warranty, while the warranty page and site header say 18 months.

What is SwissWatchExpo's return policy?

10 days. 10-calendar-day inspection period from the carrier's delivery date. An RMA number is required first. The watch must be in as-sold condition with all packaging, papers, links, straps and boxes, and the red "DO NOT REMOVE" inventory tag must remain attached. The buyer pays return shipping, and shipping costs are deducted from refunds ($50 domestic, $100 overnight, $130 Saturday, $200 international). Special-order items follow a separate refund policy.

Pre-owned dealer

Is SwissWatchExpo legit?

Yes. SwissWatchExpo is a real business from Atlanta, Georgia, USA. SwissWatchExpo buys and resells pre-owned watches, so the watch is used and the brand's original warranty has usually run out. SwissWatchExpo inspects, often services, and warranties the watches itself.

States it sells only its own inventory and does not broker watches for outside vendors.

SwissWatchExpo at a glance

Website: swisswatchexpo.com
Sells: Pre-owned luxury watches from brands including Rolex, Jaeger-LeCoultre and Franck Muller, sold online and from an Atlanta showroom.
Headquarters: Atlanta, Georgia, USA
Ownership: Family-owned business (per the company's About page)
Authorized dealer: Not an authorized dealer for the brands it sellsThe company's FAQ states: "SwissWatchExpo is not an 'Authorized Dealer' of the high-end luxury brands that we sell."
Warranty: 18-month limited warranty from SwissWatchExpo covering manufacturer defects; items are repaired or replaced at no charge. Non-transferable (original purchaser only). Excludes normal wear and tear, external damage to case/crystal/bracelet/crown/clasp, impact or misuse, lost stones, third-party repairs or modifications, water damage unless a defect is proven, and shipping to SwissWatchExpo. Note: one FAQ answer still refers to a one-year warranty, while the warranty page and site header say 18 months.(swisswatchexpo.com)
Returns: 10 days. 10-calendar-day inspection period from the carrier's delivery date. An RMA number is required first. The watch must be in as-sold condition with all packaging, papers, links, straps and boxes, and the red "DO NOT REMOVE" inventory tag must remain attached. The buyer pays return shipping, and shipping costs are deducted from refunds ($50 domestic, $100 overnight, $130 Saturday, $200 international). Special-order items follow a separate refund policy.Restocking fee: 3% on in-store credit card purchases (online, cash and wire purchases excluded); 5% on special-order items. May be waived for store exchanges with approval.(swisswatchexpo.com)
Payment: Major credit cards and bank wire transfer (wire payments receive a discount); Affirm financing over 3, 6 or 12 months.(swisswatchexpo.com)
Trustpilot: 4.2/5 from 55 reviews (2026-10)(trustpilot.com)

How SwissWatchExpo authenticates watches

Every watch is inspected by an in-house team of Swiss-trained watchmakers before listing. To be certified, critical components (case, caseback, dial, movement, movement plate) must be original-manufacturer parts; up to two wear components (crowns, hands, bezels, pushers, bracelets, straps) may be replaced, but only with genuine manufacturer parts. Vintage watches may have aftermarket movement parts and crystals if unbranded. Customized watches are not certified.(swisswatchexpo.com)

What to know before you buy

SwissWatchExpo is not an authorized dealer for the brands it sells, and its FAQ notes that the manufacturer may not honor its original warranty; the retailer provides its own 18-month warranty instead.(swisswatchexpo.com)
Returns are not free: the buyer pays return shipping, a fixed shipping amount is deducted from the refund, and restocking fees apply to in-store credit card purchases (3%) and special orders (5%).(swisswatchexpo.com)

More about SwissWatchExpo

The showroom is at 315 East Paces Ferry Rd NE in Atlanta's Buckhead area (30305), and visits are by appointment.(swisswatchexpo.com)
The About page says the company was "Established in 2009", while the FAQ describes a family business operating for over three decades that began as a brick-and-mortar store in Buckhead.(swisswatchexpo.com)
The company says its sales staff are not paid on commission and that it buys hundreds of watches each month.(swisswatchexpo.com)
If a buyer doubts a watch's authenticity, the return policy requires a certified letter from an authorized dealer or manufacturer service center; aftermarket parts such as diamond bezels and dials are excluded from this exception.(swisswatchexpo.com)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is SwissWatchExpo legit?: Yes, SwissWatchExpo is a real pre-owned dealer, based in Atlanta, Georgia, USA. SwissWatchExpo buys and resells pre-owned watches, so the watch is used and the brand's original warranty has usually run out. SwissWatchExpo inspects, often services, and warranties the watches itself.
What warranty does SwissWatchExpo give?: 18-month limited warranty from SwissWatchExpo covering manufacturer defects; items are repaired or replaced at no charge. Non-transferable (original purchaser only). Excludes normal wear and tear, external damage to case/crystal/bracelet/crown/clasp, impact or misuse, lost stones, third-party repairs or modifications, water damage unless a defect is proven, and shipping to SwissWatchExpo. Note: one FAQ answer still refers to a one-year warranty, while the warranty page and site header say 18 months.
What is SwissWatchExpo's return policy?: 10 days. 10-calendar-day inspection period from the carrier's delivery date. An RMA number is required first. The watch must be in as-sold condition with all packaging, papers, links, straps and boxes, and the red "DO NOT REMOVE" inventory tag must remain attached. The buyer pays return shipping, and shipping costs are deducted from refunds ($50 domestic, $100 overnight, $130 Saturday, $200 international). Special-order items follow a separate refund policy.
Does SwissWatchExpo sell real watches?: Every watch is inspected by an in-house team of Swiss-trained watchmakers before listing. To be certified, critical components (case, caseback, dial, movement, movement plate) must be original-manufacturer parts; up to two wear components (crowns, hands, bezels, pushers, bracelets, straps) may be replaced, but only with genuine manufacturer parts. Vintage watches may have aftermarket movement parts and crystals if unbranded. Customized watches are not certified.