What warranty does Prestige Time give?

Prestige Time LLC's own warranty covers new/unworn watches for 2 to 5 years from purchase (term shown on each product page); pre-owned watches get 1 year (modern) or 6 months (vintage). Covers manufacturing defects and battery replacement; excludes finishes/scratches, crystal damage, leather/fabric/rubber straps, wear and tear, water damage beyond rated resistance, and shock/abuse. Repairs must go through Prestige Time; opening or repair by anyone else voids the warranty. Customer pays insured shipping to Prestige Time; Prestige Time pays return shipping.

What is Prestige Time's return policy?

14 days. 14 days from receipt with an RMA number obtained by phone first; watch must be unworn, in brand-new condition, bracelet unsized, with original packaging, manuals, protective tape and hang tags; must arrive within 7 days of RMA issue via insured, traceable courier (site says not FedEx). Original shipping/insurance charges are deducted. Special-order items and all international orders are final sale.

Grey-market dealer

Is Prestige Time legit?

Yes. Prestige Time is a real business, selling since 1998 from Airmont, New York, USA. Prestige Time sells new watches it buys outside the brands' authorized dealer networks, which is legal and is why its prices are lower. The trade-off is the warranty: the brand's own warranty may not apply, so Prestige Time covers the watch with its own.

Sells new/unworn watches outside brands' authorized networks, plus a separate pre-owned section.

Prestige Time at a glance

Website: prestigetime.com
Sells: New/unworn luxury watches (brands such as Audemars Piguet, Rolex, Omega, Cartier, Patek Philippe, Breitling, Breguet, Hamilton, Longines), pre-owned and vintage watches, Orbita watch winders, and a sell/trade service.
Founded: 1998
Headquarters: Airmont, New York, USA
Ownership: Prestige Time, LLC
Authorized dealer: Not an authorized dealer for the brands it sellsPrestige Time's warranty page states it is not an authorized dealer and that manufacturers will not honor their warranty on a watch bought through Prestige Time.
Warranty: Prestige Time LLC's own warranty covers new/unworn watches for 2 to 5 years from purchase (term shown on each product page); pre-owned watches get 1 year (modern) or 6 months (vintage). Covers manufacturing defects and battery replacement; excludes finishes/scratches, crystal damage, leather/fabric/rubber straps, wear and tear, water damage beyond rated resistance, and shock/abuse. Repairs must go through Prestige Time; opening or repair by anyone else voids the warranty. Customer pays insured shipping to Prestige Time; Prestige Time pays return shipping.(prestigetime.com)
Returns: 14 days. 14 days from receipt with an RMA number obtained by phone first; watch must be unworn, in brand-new condition, bracelet unsized, with original packaging, manuals, protective tape and hang tags; must arrive within 7 days of RMA issue via insured, traceable courier (site says not FedEx). Original shipping/insurance charges are deducted. Special-order items and all international orders are final sale.Restocking fee: 2% (waived on exchanges)(prestigetime.com)
Payment: Amex, Mastercard, Visa, Discover; PayPal (up to $6,000) and PayPal Credit; Amazon Payments; Affirm financing; crypto via BitPay (refunds in USD only); wire transfer and US checks (2% discount on qualifying orders). Free insured FedEx shipping in the continental US with adult signature required.(prestigetime.com)
Trustpilot: 4.5/5 from 19 reviews (2026-10)(trustpilot.com)
BBB: A+, accredited (2026-10)(bbb.org)

How Prestige Time authenticates watches

Product pages state new/unworn watches are guaranteed to be 100% genuine, unworn, in the original box and with the original serial numbers intact. Product pages do not mention manufacturer papers or warranty cards.(prestigetime.com)

Will the brand honor the warranty?

Manufacturers generally honor their warranty only for watches bought through authorized dealers. Grey-market sellers typically substitute their own warranty, which usually covers repairs but can be less comprehensive than the manufacturer's. Grey-market watches can still be serviced or repaired at official service centers.(fratellowatches.com) Here is what the brands themselves say:

Rolex: Rolex states that its five-year international guarantee applies to new watches sold by an Official Rolex Retailer (called an Official Rolex Jeweler on its US site), with the guarantee card completed and dated at the time of purchase.(rolex.com)
Tudor: Tudor's five-year guarantee applies to watches sold by an Official TUDOR Retailer that completes the guarantee card at purchase.(tudorwatch.com)
Omega: New Omega watches carry a 5-year international warranty, valid only if the warranty certificate is dated, fully completed and stamped by an authorized OMEGA retailer.(omegawatches.com)
Audemars Piguet: Audemars Piguet's international warranty covers new watches purchased from AP Boutiques or AP Authorized Dealers, for two years from initial purchase (extendable to five years if registered within one year).(audemarspiguet.com)
TAG Heuer: TAG Heuer states its international warranty is valid only when the watch is purchased from an authorized TAG Heuer retailer, with the warranty card correctly completed at purchase; it cannot honor warranties for watches sold without a valid card.(faq.tagheuer.com)
Cartier: Cartier states its 24-month limited warranty against manufacturing defects must be activated at the time of purchase by a Cartier boutique or Cartier authorized retailer.(cartier.com)
Longines: The Longines warranty takes effect only if the warranty certificate has been dated and fully completed by an official Longines dealer.(longines.com)
Grand Seiko: Grand Seiko's five-year warranty (since 2021) applies to timepieces purchased at any authorized retail partner worldwide.(grand-seiko.com)
Seiko: Seiko advises against buying from websites that are not Seiko authorized dealers, stating some unauthorized sites do not provide the original Seiko international warranty and that counterfeit, second-hand or tampered watches are not eligible for Seiko warranty care.(seikowatches.com)
Panerai: Panerai's 24-month sales warranty against manufacturing defects applies provided the warranty card is signed by an authorized dealer.(panerai.com)
IWC: IWC's International Limited Warranty requires a returned watch to be accompanied by the warranty card duly completed, dated, stamped and signed by an authorized IWC boutique or IWC retailer (stated in its US/Canada conditions).(iwc.com)

What to know before you buy

Prestige Time is not an authorized dealer; it states manufacturers will not honor their warranty on watches bought from it, and it provides its own warranty instead.(prestigetime.com)
International orders are treated as special orders and are final sale / non-returnable.(prestigetime.com)

More about Prestige Time

BBB lists a business start date of 1/1/1998 and BBB accreditation since 9/12/2007; address 384 Route 59, Airmont, NY.(bbb.org)
The site says it has sold watches online since 1999.(prestigetime.com)
BBB showed 1 complaint in the last 3 years and none in the last 12 months (as of October 2026).(bbb.org)
Every shipment requires an adult signature; watches over $500 are insured in transit by a third-party insurer because FedEx does not cover them.(prestigetime.com)
Returns carry a 2% restocking fee plus deduction of original shipping/insurance; the fee is waived on exchanges.(prestigetime.com)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is Prestige Time legit?: Yes, Prestige Time is a real grey-market dealer that has been in business since 1998, based in Airmont, New York, USA. Prestige Time sells new watches it buys outside the brands' authorized dealer networks, which is legal and is why its prices are lower. The trade-off is the warranty: the brand's own warranty may not apply, so Prestige Time covers the watch with its own.
What warranty does Prestige Time give?: Prestige Time LLC's own warranty covers new/unworn watches for 2 to 5 years from purchase (term shown on each product page); pre-owned watches get 1 year (modern) or 6 months (vintage). Covers manufacturing defects and battery replacement; excludes finishes/scratches, crystal damage, leather/fabric/rubber straps, wear and tear, water damage beyond rated resistance, and shock/abuse. Repairs must go through Prestige Time; opening or repair by anyone else voids the warranty. Customer pays insured shipping to Prestige Time; Prestige Time pays return shipping.
What is Prestige Time's return policy?: 14 days. 14 days from receipt with an RMA number obtained by phone first; watch must be unworn, in brand-new condition, bracelet unsized, with original packaging, manuals, protective tape and hang tags; must arrive within 7 days of RMA issue via insured, traceable courier (site says not FedEx). Original shipping/insurance charges are deducted. Special-order items and all international orders are final sale.
Does Prestige Time sell real watches?: Product pages state new/unworn watches are guaranteed to be 100% genuine, unworn, in the original box and with the original serial numbers intact. Product pages do not mention manufacturer papers or warranty cards.