What warranty does Chrono24 give?

Chrono24 Buyer Protection does not include a warranty. Statutory warranty conditions apply, plus any warranty the professional dealer chooses to issue.

What is Chrono24's return policy?

14 days. Professional dealers paid via the Escrow Service: legally mandated 14-day return window from receipt, no reason required; buyer pays return shipping and insurance. If you paid a dealer directly, that dealer's own return policy applies. Private sellers: no statutory right of withdrawal; a return is only possible with the seller's consent, but buyers can raise a complaint with Chrono24 support within 7 days of receipt.

Marketplace

Is Chrono24 legit?

Yes. Chrono24 is a real business, selling since 2003 from Karlsruhe, Germany. Chrono24 is a marketplace: independent dealers and private sellers list the watches, and Chrono24 handles payment and buyer protection. How safe a purchase is depends on the seller and on the protection program, so read both before you pay.

Chrono24 is a marketplace: watches are sold by third-party professional dealers and private sellers, not by Chrono24 itself. Protections differ depending on which type of seller you buy from.

Chrono24 at a glance

Website: chrono24.com
Sells: New and pre-owned luxury watches listed by professional dealers and private sellers worldwide.
Founded: 2003
Headquarters: Karlsruhe, Germany
Ownership: Privately held. Its 2021 Series C (EUR 100M) was led by General Atlantic, with Aglaé Ventures (the Arnault family's technology investment arm) and existing investors Insight Partners and Sprints Capital.
Authorized dealer: No; independent sellers list the watchesChrono24 is a marketplace and is not itself an authorized dealer for any brand. Individual dealers listing on it may or may not be authorized.
Warranty: Chrono24 Buyer Protection does not include a warranty. Statutory warranty conditions apply, plus any warranty the professional dealer chooses to issue.(chrono24.zendesk.com)
Returns: 14 days. Professional dealers paid via the Escrow Service: legally mandated 14-day return window from receipt, no reason required; buyer pays return shipping and insurance. If you paid a dealer directly, that dealer's own return policy applies. Private sellers: no statutory right of withdrawal; a return is only possible with the seller's consent, but buyers can raise a complaint with Chrono24 support within 7 days of receipt.(chrono24.zendesk.com)
Payment: Through the Escrow Service (processed by MangoPay), buyers pay by Visa, Mastercard, American Express or bank transfer; funds are held until up to 14 days after receipt for professional dealers and up to 7 days for private sellers. Buyer Protection is free in most cases; Amex payments via escrow carry an extra fee. Not every listing offers escrow; for private sellers without escrow, Chrono24 advises against advance payment.(chrono24.zendesk.com)
Trustpilot: 4.7/5 from 50,037 reviews (2026-10)(trustpilot.com)

How Chrono24 authenticates watches

Under its Commitment to Authenticity, Chrono24 says professional dealers may not list replicas or counterfeits and must disclose deviations from original condition. Its definition of 'authentic' allows up to two non-original, non-branded replacement parts (crown, bezel, hands or pushers) if noted in the listing. Optional Chrono24 Certified (paid by the buyer) has a verified watchmaker check authenticity, function and condition, and check a stolen-watch database; Partner Certified listings include certification in the purchase.(chrono24.zendesk.com)

What to know before you buy

Purchases from private sellers carry no statutory right of withdrawal; returns require the seller's consent, and the escrow hold is shorter (up to 7 days after receipt).(chrono24.zendesk.com)
Buyer Protection applies only when paying through Chrono24's Escrow Service; if you pay a seller directly, the seller's own terms apply.(chrono24.zendesk.com)
Chrono24's authenticity definition counts a watch as genuine with up to two non-original, non-branded replacement parts, provided they are disclosed in the listing.(chrono24.zendesk.com)

More about Chrono24

Trusted Checkout was renamed Chrono24 Buyer Protection; Chrono24 says the benefits are unchanged.(chrono24.zendesk.com)
For professional-dealer purchases, Buyer Protection includes escrow payment, the Commitment to Authenticity, a 14-day return policy, dealer guidelines, insured shipping and support from Chrono24's quality and security team.(chrono24.zendesk.com)
Chrono24 says every dealer undergoes an identity and integrity check at registration, including business license and references from other dealers.(chrono24.zendesk.com)
Shipments are insured for their full value.(chrono24.zendesk.com)
At its 2021 Series C, Chrono24 reported about 500,000 watches listed, more than 3,000 dealers and 30,000 private sellers, and a valuation above $1 billion.(fashionunited.uk)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is Chrono24 legit?: Yes, Chrono24 is a real marketplace that has been in business since 2003, based in Karlsruhe, Germany. Chrono24 is a marketplace: independent dealers and private sellers list the watches, and Chrono24 handles payment and buyer protection. How safe a purchase is depends on the seller and on the protection program, so read both before you pay.
What warranty does Chrono24 give?: Chrono24 Buyer Protection does not include a warranty. Statutory warranty conditions apply, plus any warranty the professional dealer chooses to issue.
What is Chrono24's return policy?: 14 days. Professional dealers paid via the Escrow Service: legally mandated 14-day return window from receipt, no reason required; buyer pays return shipping and insurance. If you paid a dealer directly, that dealer's own return policy applies. Private sellers: no statutory right of withdrawal; a return is only possible with the seller's consent, but buyers can raise a complaint with Chrono24 support within 7 days of receipt.
Does Chrono24 sell real watches?: Under its Commitment to Authenticity, Chrono24 says professional dealers may not list replicas or counterfeits and must disclose deviations from original condition. Its definition of 'authentic' allows up to two non-original, non-branded replacement parts (crown, bezel, hands or pushers) if noted in the listing. Optional Chrono24 Certified (paid by the buyer) has a verified watchmaker check authenticity, function and condition, and check a stolen-watch database; Partner Certified listings include certification in the purchase.