What warranty does Jomashop give?

Jomashop's own warranty replaces the manufacturer's warranty on most brands: it services watches for 1 to 5 years depending on brand (most luxury brands listed at 2 years; some 1 year). Covers manufacturing defects and the movement; excludes the case, crystal, bracelet/strap, bezel, crown, water damage, wear and tear, and any third-party servicing. Some brands are listed as carrying the manufacturer's guarantee instead.

What is Jomashop's return policy?

30 days. New items within 30 days of delivery; pre-owned items within 14 days. RMA number required (valid 10 days). Items must be new, unused, with all tags, accessories and original packaging. Customer pays return shipping and the original shipping cost is deducted from the refund. Duties/VAT on international orders are non-refundable.

Grey-market dealer

Is Jomashop legit?

Yes. Jomashop is a real business from Brooklyn, New York, USA. Jomashop sells new watches it buys outside the brands' authorized dealer networks, which is legal and is why its prices are lower. The trade-off is the warranty: the brand's own warranty may not apply, so Jomashop covers the watch with its own.

Jomashop says it buys inventory via authorized dealers or wholesalers/distributors and does not follow manufacturers' suggested retail prices, so it is not authorized to provide a manufacturer's warranty on most brands.

Jomashop at a glance

Website: jomashop.com
Sells: New and pre-owned watches, plus fragrances, handbags, sunglasses, jewelry, apparel and footwear from over 650 brands.
Headquarters: Brooklyn, New York, USA
Authorized dealer: Not an authorized dealer for the brands it sellsJomashop does not claim authorized-dealer status. Its authenticity page says that because it does not follow MSRP, it is not authorized to provide a manufacturer's warranty, and it provides its own warranty instead. A separate help article lists a set of (mostly smaller/fashion) brands whose manufacturer's guarantee applies.
Warranty: Jomashop's own warranty replaces the manufacturer's warranty on most brands: it services watches for 1 to 5 years depending on brand (most luxury brands listed at 2 years; some 1 year). Covers manufacturing defects and the movement; excludes the case, crystal, bracelet/strap, bezel, crown, water damage, wear and tear, and any third-party servicing. Some brands are listed as carrying the manufacturer's guarantee instead.(help.jomashop.com)
Returns: 30 days. New items within 30 days of delivery; pre-owned items within 14 days. RMA number required (valid 10 days). Items must be new, unused, with all tags, accessories and original packaging. Customer pays return shipping and the original shipping cost is deducted from the refund. Duties/VAT on international orders are non-refundable.Restocking fee: None on items under $7,000. Special orders (including items priced $7,000 or more, or items not in the warehouse) may carry an 8% restocking fee or be final sale. Used or damaged returns may be refused or charged a 25% restocking fee.(help.jomashop.com)
Payment: Visa, Mastercard, Discover, Amex, Apple Pay, Google Pay, Venmo, Amazon Pay, PayPal and PayPal Credit, Affirm financing, BitPay, Alipay, WeChat Pay, UnionPay, and wire transfer (3% discount; orders by phone/email). No money orders or checks. Trade-in credit on purchases over $1,000.(help.jomashop.com)
Trustpilot: 4.5/5 from 45,081 reviews (2026-10)(trustpilot.com)
BBB: A+, accredited (2026-10)(bbb.org)

How Jomashop authenticates watches

Jomashop states all products are 100% authentic, sourced via authorized dealers or industry wholesalers/distributors, brand new with original manufacturer serial numbers intact, and not refurbished or factory seconds.(help.jomashop.com)

Will the brand honor the warranty?

Manufacturers generally honor their warranty only for watches bought through authorized dealers. Grey-market sellers typically substitute their own warranty, which usually covers repairs but can be less comprehensive than the manufacturer's. Grey-market watches can still be serviced or repaired at official service centers.(fratellowatches.com) Here is what the brands themselves say:

Rolex: Rolex states that its five-year international guarantee applies to new watches sold by an Official Rolex Retailer (called an Official Rolex Jeweler on its US site), with the guarantee card completed and dated at the time of purchase.(rolex.com)
Tudor: Tudor's five-year guarantee applies to watches sold by an Official TUDOR Retailer that completes the guarantee card at purchase.(tudorwatch.com)
Omega: New Omega watches carry a 5-year international warranty, valid only if the warranty certificate is dated, fully completed and stamped by an authorized OMEGA retailer.(omegawatches.com)
Audemars Piguet: Audemars Piguet's international warranty covers new watches purchased from AP Boutiques or AP Authorized Dealers, for two years from initial purchase (extendable to five years if registered within one year).(audemarspiguet.com)
TAG Heuer: TAG Heuer states its international warranty is valid only when the watch is purchased from an authorized TAG Heuer retailer, with the warranty card correctly completed at purchase; it cannot honor warranties for watches sold without a valid card.(faq.tagheuer.com)
Cartier: Cartier states its 24-month limited warranty against manufacturing defects must be activated at the time of purchase by a Cartier boutique or Cartier authorized retailer.(cartier.com)
Longines: The Longines warranty takes effect only if the warranty certificate has been dated and fully completed by an official Longines dealer.(longines.com)
Grand Seiko: Grand Seiko's five-year warranty (since 2021) applies to timepieces purchased at any authorized retail partner worldwide.(grand-seiko.com)
Seiko: Seiko advises against buying from websites that are not Seiko authorized dealers, stating some unauthorized sites do not provide the original Seiko international warranty and that counterfeit, second-hand or tampered watches are not eligible for Seiko warranty care.(seikowatches.com)
Panerai: Panerai's 24-month sales warranty against manufacturing defects applies provided the warranty card is signed by an authorized dealer.(panerai.com)
IWC: IWC's International Limited Warranty requires a returned watch to be accompanied by the warranty card duly completed, dated, stamped and signed by an authorized IWC boutique or IWC retailer (stated in its US/Canada conditions).(iwc.com)

What to know before you buy

Watches are generally sold without the manufacturer's warranty; Jomashop provides its own 1-5 year warranty instead, which excludes the case, crystal, bracelet and water damage.(help.jomashop.com)
BBB lists 521 complaints in the last 3 years (212 in the last 12 months) and notes that, due to high volume, it publishes only a portion of complaints handled through its process.(bbb.org)

More about Jomashop

Jomashop says it was established in 1999 and ships from a fulfillment center in New York City to over 150 countries.(help.jomashop.com)
BBB lists the business at 140 58th Street, Brooklyn, NY, with a business start date of December 6, 1990, and BBB accreditation since June 26, 2009.(bbb.org)
New items are returnable for 30 days from delivery, pre-owned items for 14 days; items priced $7,000 or more are treated as special orders with an 8% restocking fee or final-sale terms.(help.jomashop.com)
Jomashop runs a buy-back program and buys Rolex watches from customers, with payment typically 1-3 business days after inspection.(help.jomashop.com)
Wire transfer payments receive a 3% discount but must be arranged by phone or email.(help.jomashop.com)

Check the price first

Whoever you buy from, compare the asking price with the list price and the going rate. Our brand price lists give current list prices, and the market tracker shows what the same references are listed for on eBay today. A price far below both is the clearest sign of a fake or a scam. Before buying, check the size on your wrist with the fit finder.

Questions

Is Jomashop legit?: Yes, Jomashop is a real grey-market dealer, based in Brooklyn, New York, USA. Jomashop sells new watches it buys outside the brands' authorized dealer networks, which is legal and is why its prices are lower. The trade-off is the warranty: the brand's own warranty may not apply, so Jomashop covers the watch with its own.
What warranty does Jomashop give?: Jomashop's own warranty replaces the manufacturer's warranty on most brands: it services watches for 1 to 5 years depending on brand (most luxury brands listed at 2 years; some 1 year). Covers manufacturing defects and the movement; excludes the case, crystal, bracelet/strap, bezel, crown, water damage, wear and tear, and any third-party servicing. Some brands are listed as carrying the manufacturer's guarantee instead.
What is Jomashop's return policy?: 30 days. New items within 30 days of delivery; pre-owned items within 14 days. RMA number required (valid 10 days). Items must be new, unused, with all tags, accessories and original packaging. Customer pays return shipping and the original shipping cost is deducted from the refund. Duties/VAT on international orders are non-refundable.
Does Jomashop sell real watches?: Jomashop states all products are 100% authentic, sourced via authorized dealers or industry wholesalers/distributors, brand new with original manufacturer serial numbers intact, and not refurbished or factory seconds.