Windsor Jewelers

Windsor Jewelers is a jewelry store in Charlotte's Foxcroft area that also runs a watchmaker's bench on site, handling full service and overhaul work rather than just quick battery swaps. The watchmaker there works on Rolex, Tudor, Patek Philippe, IWC Schaffhausen, Baume & Mercier and Jaeger-LeCoultre.

The shop says it is an authorized service center for Rolex and Tudor, which would mean factory parts and training for those two brands specifically; this is the shop's own claim and worth confirming when you call or visit, since it isn't something a directory can independently verify. For the other brands listed, service is offered but not described as factory-authorized.

Windsor Jewelers is located at 6809-D Phillips Pl Ct in Charlotte and is open Monday through Saturday from 10am to 6pm, closed on Sundays. Given that it's primarily a retail jewelry store with a watchmaker rather than a standalone repair counter, it's worth calling ahead at (704) 556-7747 to ask about current turnaround times and whether an appointment is preferred for drop-off, especially for something like a Patek Philippe or Jaeger-LeCoultre that may need to be sent out or scheduled with the in-house watchmaker directly.

No pricing details are published, so get a quote at the counter once they've had a look at the watch and know what kind of service it needs.