Queen City's Custom Jewelers

Queen City's Custom Jewelers is a jewelry store on South Boulevard in Charlotte's Sedgefield area that also runs an on-site watchmaker for watch repair work. Alongside custom jewelry, repair, and appraisal services, the shop lists watch repair as one of its core offerings rather than an afterthought.

The watchmaker here handles full service and overhaul work, meaning a watch can be taken apart, cleaned, and put back together rather than just given a quick fix. Vintage watch repair is also part of the lineup, which matters if you have an older piece that needs parts sourced or adjusted by hand rather than swapped from a generic kit. Case and bracelet polishing rounds out the mechanical and cosmetic side of the work, useful for bringing scratched metal back to a cleaner finish.

Because this is a jeweler with a watchmaker on staff rather than a dedicated watch-only shop, it's worth calling ahead to confirm turnaround times and what brands or movement types they're comfortable handling before dropping off anything particularly rare or complicated. The shop doesn't publish pricing or brand authorizations on its site, so those details are best confirmed directly with staff.

The location is open Tuesday through Friday from 11am to 6pm and Saturday from 11am to 4pm, closed Sunday and Monday. It sits at 3039 South Blvd Ste E in Charlotte, and consultations can be booked through the shop's website or by phone.