Watch Almanac

Jeweler with a watchmaker

Watch and Pen

Family-run Richmond jeweler with an on-site Certified Master Horologist doing full service, overhauls and vintage repair on Rolex, Omega, Breitling, TAG Heuer

Watch and Pen is a jewelry store and watch repair shop at 3523 Courthouse Rd in Richmond, with a watchmaker on site rather than work sent out to a third party. The shop handles full service and overhauls, and takes on vintage repair work as well, which is not something every counter offers.

The watchmaker holds a Certified Master Horologist credential and services a wide range of brands: Rolex, TAG Heuer, Movado, Seiko, Omega, Citizen, Bulova, Breitling, Concord, Ebel, Patek Philippe, Vacheron Constantin, Audemars Piguet and Jaeger-LeCoultre. The shop also says it is an authorized service center for Rolex, TAG Heuer, Seiko, Omega, Citizen and Breitling, though that claim comes from Watch and Pen itself and isn't something a directory can verify.

Beyond watches, the business has sold pens, jewelry, clocks, and sterling and pewter holloware, and traces its roots to a jewelry trade going back to 1926, having moved from downtown Richmond to its current Chesterfield County location on Courthouse Rd. It's open Tuesday through Saturday, closed Sunday and Monday.

For anyone with a Rolex that needs an overhaul, a vintage piece that needs sorting out, or a Seiko or Citizen that just needs a battery or a once-over, this is a shop with the brand range and an in-house watchmaker to take it on. Call ahead to confirm turnaround and cost, since neither is listed on the site.

Services

  • Full service and overhaul
  • Vintage watch repair
  • Watchmaker on site

Brands and credentials

Says it is authorized for
Rolex, TAG Heuer, Seiko, Omega, Citizen, Breitling
Brands serviced
Rolex, TAG Heuer, Movado, Seiko, Omega, Citizen, Bulova, Breitling, Concord, Ebel, Patek Philippe, Vacheron Constantin, Audemars, Jaeger-LeCoultre
Certifications
Certified Master Horologist

From the shop's own website, not checked with the brands. Confirm an authorization with the brand before sending in a watch under warranty.

Questions

Does Watch and Pen service Rolex watches?
Yes, Rolex is one of the brands it works on, and the shop says it is an authorized Rolex service center, a claim that comes from the business itself.
Is there a watchmaker on site?
Yes, the shop has an on-site watchmaker who holds a Certified Master Horologist credential.
What are the hours?
Watch and Pen is open Tuesday through Saturday, 10am to 6pm, and closed Sunday and Monday.
Will they repair a vintage watch?
Yes, vintage watch repair is listed among the services offered, alongside full service and overhauls.
How much does a repair or service cost, and how long does it take?
Pricing and turnaround times aren't published, so it's best to call (804) 648-6338 to get a quote for your specific watch.

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