Jeweler with a watchmaker
The Exclusive Gem
Jeweler in downtown Norfolk with an in-house watchmaker offering full watch service and overhaul work.
The Exclusive Gem is a jewelry store in downtown Norfolk that also keeps a watchmaker on staff, which means watch repair sits alongside its jewelry trade rather than being a separate specialty shop. The listed category here is full service and overhaul, so this is a place to bring a mechanical watch that needs a proper teardown and service rather than just a quick battery swap.
Beyond the watchmaker on site, the shop's own site talks mostly about its jewelry side: custom design work, general repairs described as ranging "from total salvage to transformation," and certified appraisals done by a graduate gemologist. No specific watch brands, service prices, or turnaround times are published, so it's worth calling ahead to confirm whether they handle your particular make and what a service would run.
The shop sits at 211 City Hall Ave, in Norfolk's downtown core, and keeps regular weekday hours plus a shorter Saturday slot, with Sunday closed. Given the jeweler-plus-watchmaker setup, it's the kind of shop suited to someone who already has a jewelry relationship there and wants a watch looked at in the same visit, or anyone nearby who needs an overhaul and appreciates having a gemologist on site for appraisal questions as well.
Services
- Full service and overhaul
Questions
- Does The Exclusive Gem do full watch services, not just battery changes?
- Yes, it's listed under full service and overhaul, and the shop has a watchmaker on staff alongside its jewelry work.
- What watch brands does the shop service?
- No specific brands are listed; call ahead at (757) 640-0001 to confirm they can work on your watch.
- How much does a service cost and how long does it take?
- Pricing and turnaround aren't published, so you'll need to ask in person or by phone.
- What are the shop's hours?
- It's open Monday through Friday 10am to 5pm (Friday to 4pm), Saturday 12pm to 4pm, and closed Sunday.
- Where is the shop located?
- It's at 211 City Hall Ave Ste 1, in downtown Norfolk, Virginia.
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