Jeweler with a watchmaker
Jewelry Repair & Design
Portsmouth jeweler with an on-site watchmaker handling Rolex servicing, battery replacement, and full overhauls, turnaround around 3 days.
Jewelry Repair & Design is a family-owned jewelry store in the Manor Village Shopping Center in Portsmouth, Virginia, run by jeweler Warren Jones since 1998. Alongside general jewelry repair, the shop keeps a watchmaker on site to handle watch work rather than sending it out.
The shop services Rolex watches and the shop says it is an authorized Rolex service center, though that claim comes from the business itself and isn't independently verified. Work covers both routine maintenance and more involved jobs: battery replacements and full service and overhaul are both offered. Typical turnaround on watch work is about three days, which is quick for an overhaul if your watch qualifies for that timeline rather than needing parts ordered or sent to a third party.
You don't need to have bought your watch there to get it serviced — the site notes that customers from anywhere are welcome for watch and jewelry repair. Given the jeweler-with-watchmaker setup, this is a reasonable stop for a Rolex owner in the Hampton Roads area who needs a battery swap or wants the movement cleaned and serviced without hunting down a standalone watch specialist.
The store is open Tuesday through Friday from 10am to 6pm and Saturday from 10am to 2pm, closed Sunday and Monday. For anything beyond a battery change, it's worth calling ahead to confirm current pricing and whether your specific Rolex reference is one they can take on in-house.
Services
- Battery replacement
- Watchmaker on site
- Full service and overhaul
Brands and credentials
- Says it is authorized for
- Rolex
- Brands serviced
- Rolex
- Turnaround
- approximately 3 days
From the shop's own website, not checked with the brands. Confirm an authorization with the brand before sending in a watch under warranty.
Questions
- Does this shop work on Rolex watches?
- Yes, Rolex is listed as a brand they service, and the shop says it is an authorized Rolex service center.
- Can they just replace a watch battery?
- Yes, battery replacement is offered as a standalone service alongside full servicing and overhaul work.
- How long does a repair or service take?
- Turnaround is approximately 3 days, though this may vary depending on the specific job — confirm timing when you drop off your watch.
- Is there an in-house watchmaker, or is work sent elsewhere?
- The shop has an on-site watchmaker, so watch repair and servicing is handled in-house rather than outsourced.
- What are the store's hours?
- The shop is open Tuesday to Friday, 10am to 6pm, and Saturday 10am to 2pm; it's closed Sunday and Monday.
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