Watch Almanac

Independent watchmaker

The Watchworks

Independent Mercer Island watchmaker handling full service, battery changes and bracelet sizing on-site, with mail-in repair for Baume & Mercier and TAG Heuer.

The Watchworks is a one-person shop on the second floor of the Boyd Building on Mercer Island, just outside Seattle. All repair work is done on premises by an on-site watchmaker, covering battery replacement, bracelet sizing, and full service and overhaul.

The shop specializes in Swiss watches and lists Baume & Mercier and TAG-Heuer among the brands it regularly services, alongside work on Cartier pieces. The shop says it is an authorized service center for Ebel, Concord, Movado, Vizio, Coach, and Philip Stein, though that status is a claim made by the business and not independently verified here.

Customers who aren't local can mail in a watch for repair: the shop asks that packages be addressed to the owner by name, include a note describing the issue and whether an estimate is wanted before work begins, be packed securely in bubble wrap, and be insured for replacement value.

The shop is open Tuesday through Thursday, 11 a.m. to 5 p.m., with no appointment needed during those hours. Outside that window, customers can contact the shop to arrange a visit on one of its other days. Free parking is available on the east side of the building and on the street, and the owner has noted she can meet customers at street level if the stairs to the second-floor shop are a problem. Visa, Mastercard, and Discover are accepted.

Services

  • Full service and overhaul
  • Mail-in repairs
  • Watchmaker on site

Brands and credentials

Says it is authorized for
EBEL, CONCORD, MOVADO
Brands serviced
Baume & Mercier, TAG-Heuer

From the shop's own website, not checked with the brands. Confirm an authorization with the brand before sending in a watch under warranty.

Questions

Do I need an appointment?
No appointment is necessary during regular hours (Tuesday through Thursday, 11 a.m. to 5 p.m.). Outside those hours, you can contact the shop to schedule a visit on one of its other days.
Can I mail my watch in for repair instead of visiting in person?
Yes. The shop accepts mail-in repairs; address the package to the owner by name, include a note describing the problem and whether you want an estimate first, pack it securely with bubble wrap, and insure it for replacement value.
Is this shop authorized to service my watch brand?
The shop says it is an authorized service center for Ebel, Concord, Movado, Vizio, Coach, and Philip Stein, and it also services Baume & Mercier and TAG-Heuer watches; confirm current authorization status directly with the shop.
Is parking available?
Free customer parking is available on the east side of the Boyd Building, and there's also free street parking nearby.
What payment methods are accepted?
The shop accepts Visa, Mastercard, and Discover.

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