Watch Almanac

Jeweler with a watchmaker

Shreve, Crump & Low

Back Bay jeweler on Newbury St with an in-house watchmaker servicing Rolex, Patek Philippe, Vacheron Constantin and other high-end brands.

Shreve, Crump & Low is a long-standing Boston jeweler on Newbury Street in Back Bay, with a watchmaker on site handling full service and overhaul work as well as vintage watch repair.

The bench here works on a notable range of high horology: Patek Philippe, Vacheron Constantin, Rolex, Jaeger-LeCoultre, Piaget, Girard-Perregaux, Parmigiani, Baume & Mercier, Daniel Roth, and Greubel Forsey. The shop says it is an authorized service center for Rolex, Patek Philippe, and Vacheron Constantin, though that claim comes from the shop itself rather than an independent listing.

Given the brand list and the jeweler's pricing tier, this is a shop suited to collectors with serious pieces needing a proper overhaul rather than a quick battery swap — though as a full jewelry store with watchmaking services, simpler repairs are likely handled too. No pricing or turnaround times are published, so anyone bringing in a watch should call ahead or stop by to discuss cost and timing for the specific brand and complexity of the work.

The store keeps regular retail hours, open daily except Sunday from 10am to 5pm, and sits in the Back Bay shopping corridor, making it an easy stop alongside the other Newbury Street boutiques.

Brands and credentials

Says it is authorized for
Rolex, Patek Philippe, Vacheron Constantin
Brands serviced
Patek Philippe, Greubel Forsey, Rolex, Daniel Roth, Vacheron Constantin, Piaget, Girard-Perregaux, Parmigiani, Jaeger-LeCoultre, Baume & Mercier

From the shop's own website, not checked with the brands. Confirm an authorization with the brand before sending in a watch under warranty.

Questions

Does Shreve, Crump & Low service Rolex watches?
Yes, Rolex is one of the brands serviced here, and the shop says it is an authorized Rolex service center.
Can I get a Patek Philippe or Vacheron Constantin serviced here?
Yes, both are listed among the brands this shop services, and the shop states it holds authorization for both.
What are the hours?
The shop is open Monday through Saturday from 10am to 5pm and closed Sundays.
How much does a service cost and how long does it take?
Pricing and turnaround aren't published, so it's best to call (617) 267-9100 or visit to get an estimate for your specific watch.
Do they work on vintage watches?
Yes, vintage watch repair is listed as one of the shop's services.

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